Revision question · Carrying passengers

Why may you be unable to allow a person in a wheelchair to enter your bus?

Revision material from the imported DVSA bank includes source-checked Lanekind learning corrections. These corrections are not newly issued official examination questions, and practice does not reproduce a live test paper.

Answer options

After reasonable steps to free the space, boarding would exceed the permitted capacity

You'll take time to load the wheelchair and fall behind schedule

The wheelchair passenger will have to stand up

You can't collapse the wheelchair

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After reasonable steps to free the space, boarding would exceed the permitted capacityThis was the right answer

Ask passengers to move from the wheelchair space and take further reasonable steps where needed. If the wheelchair user still cannot be carried within the permitted seating and standing capacity, that actual capacity limit may prevent boarding. Do not assume the first refusal to move, luggage or timetable pressure ends your duties; explain the situation and follow the operator’s assistance policy.

Reviewed reading for this question

Make reasonable efforts to free the wheelchair spaceReviewed guidance summary · The corrected answers distinguish another wheelchair occupying the suitable space and actual full capacity after reasonable steps; lateness, bags or an initial refusal to move are not automatic exemptions.

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