Revision question · Carrying passengers

When can you refuse access to a wheelchair user?

Revision material from the imported DVSA bank includes source-checked Lanekind learning corrections. These corrections are not newly issued official examination questions, and practice does not reproduce a live test paper.

Answer options

When a lift fault leaves no safe boarding method available

When the wheelchair won't fold up

When the heater has stopped working

When the wheelchair is too heavy to lift manually

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When a lift fault leaves no safe boarding method availableThis was the right answer

A lift fault requires checking whether safe backup operation or another safe boarding method is available. Do not deny boarding merely because the powered lift has stopped, and do not expose anyone to unsafe improvised lifting. Follow training, explain the actual limitation and seek assistance under the operator’s procedure.

Reviewed reading for this question

Use the safe boarding method, including an approved backupReviewed guidance summary · These test trained operation, depot checks and the corrected unsafe-failure condition. A failed powered device may have a safe manual backup; failure alone is not blanket permission to refuse.

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