Revision question · Carrying passengers

Your bus is accessible to wheelchair users. In what situation can you refuse to allow them access?

Revision material from the imported DVSA bank includes source-checked Lanekind learning corrections. These corrections are not newly issued official examination questions, and practice does not reproduce a live test paper.

Answer options

When another wheelchair user occupies the only suitable space

When you're running behind schedule

When traffic behind you will be held up

When you're shortly due to take a break

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When another wheelchair user occupies the only suitable spaceThis was the right answer

Another wheelchair already occupying the only suitable space can prevent boarding. Bags, a buggy or a standing passenger do not automatically justify refusal: take the required reasonable steps to free the space. Timetable pressure is not a reason to deny access. Explain genuine capacity or safety limits and follow the operator’s assistance policy.

Reviewed reading for this question

Make reasonable efforts to free the wheelchair spaceReviewed guidance summary · The corrected answers distinguish another wheelchair occupying the suitable space and actual full capacity after reasonable steps; lateness, bags or an initial refusal to move are not automatic exemptions.

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