Revision question · Carrying passengers

A passenger using a wheelchair wants to get on your bus. When may you need to deny them access?

Revision material from the imported DVSA bank includes source-checked Lanekind learning corrections. These corrections are not newly issued official examination questions, and practice does not reproduce a live test paper.

Answer options

When the wheelchair won't fit in the luggage rack

When a boarding-device fault leaves no safe way to board

When the passenger must remain in a wheelchair

When the heater on the vehicle isn't working

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When a boarding-device fault leaves no safe way to boardThis was the right answer

Do not attempt unsafe boarding after an equipment fault. However, a suitable manual backup or another safe method may still allow access and should not be ignored. Use the equipment as trained, explain the problem and follow the operator’s assistance arrangements; do not improvise a dangerous manual lift.

Reviewed reading for this question

Use the safe boarding method, including an approved backupReviewed guidance summary · These test trained operation, depot checks and the corrected unsafe-failure condition. A failed powered device may have a safe manual backup; failure alone is not blanket permission to refuse.

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