Revision question · Incidents, accidents and emergencies

You're driving a coach carrying elderly people. You arrive at the scene of an incident. What should you do if the emergency services have already arrived?

Revision material from the imported DVSA bank includes source-checked Lanekind learning corrections. These corrections are not newly issued official examination questions, and practice does not reproduce a live test paper.

Answer options

Ask your passengers to find out what's happening

Don't tell your passengers anything in case you upset them

Leave your passengers on the bus and see what's happening

Tell your passengers what's happening without upsetting them

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Tell your passengers what's happening without upsetting themThis was the right answer

Explain calmly what you know and follow the emergency services’ directions. Reassure passengers without guaranteeing safety you have not established or telling them universally to stay aboard.

Reviewed reading for this question

Communicate calmly without making false promisesReviewed guidance summary · A distressed casualty and concerned coach passengers need calm, clear information, not shouting, abandonment or unsupported promises that there is no danger.

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