Revision question · Incidents, accidents and emergencies

You arrive at the scene of an incident. How should you deal with someone who is hysterical?

Revision material from the imported DVSA bank includes source-checked Lanekind learning corrections. These corrections are not newly issued official examination questions, and practice does not reproduce a live test paper.

Answer options

Talk to them quietly and firmly

Let them wander off to calm down

Restrain them physically

Shout loudly to get their attention

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Talk to them quietly and firmlyThis was the right answer

A person who's hysterical may do things that you wouldn't expect. Try to keep the distressed person calm and safe until the emergency services arrive.

Reviewed reading for this question

Communicate calmly without making false promisesReviewed guidance summary · A distressed casualty and concerned coach passengers need calm, clear information, not shouting, abandonment or unsupported promises that there is no danger.

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