Revision question · Incidents, accidents and emergencies

At the scene of an incident, a person has become hysterical. How should you calm them down?

Revision material from the imported DVSA bank includes source-checked Lanekind learning corrections. These corrections are not newly issued official examination questions, and practice does not reproduce a live test paper.

Answer options

By leaving them to quietly recover

By engaging them in banter

By giving them a hot drink

By talking to them quietly and firmly

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By talking to them quietly and firmlyThis was the right answer

Someone who has been involved in or witnessed a crash will be in no mood for humour. The best way to calm them is by remaining calm yourself, and talking quietly and firmly to them.

Reviewed reading for this question

Communicate calmly without making false promisesReviewed guidance summary · A distressed casualty and concerned coach passengers need calm, clear information, not shouting, abandonment or unsupported promises that there is no danger.

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